What it takes to be a Customer Service Assistant

Assisting customers with their enquiries and complaints takes a great deal of empathy and so professionalism, initiative and a collaborative spirit are integral to our Customer Service team. This position suits positive people who take pride in their work, possess outstanding communication skills, and the ability to multitask. Furthermore, you’ll need to be knowledgeable about a wide range of ALDI-related subjects and so a real passion for the company and the products is a must. This position is located in our corporate office in Minchinbury, NSW.

If you have patience, an upbeat attitude, and a real desire to help people, you’ll go far in this job.

Kristen, Customer Service Office Assistant

The rewards – What’s in it for you: 

Market leading remuneration
Be part of a growing organisation
Comprehensive training
5 weeks annual leave
Employee referral program

We provide extensive training to ensure our Customer Service Assistants are equipped to handle a wide range of customer-related issues. There’s a real sense of pride and accomplishment that comes with helping resolve customers' enquiries. We also offer excellent remuneration, flexible work arrangements, a great work space, and the opportunity to be a vital part of a close-knit team.

The role challenges: 

Hard work
Fast paced
High pressure
Dealing with unexpected issues
Tight deadlines

Everyday you’ll need to balance the demands of customer complaints, enquiries and other business support functions, so the role can challenging and pressured. To succeed, a great deal of patience and empathy is required as well as the ability to remain friendly and polite whatever the situation.  Furthermore, at ALDI, we want to solve any issues our customers have at the first possible instance, so you’ll also need to be adept at problem solving, multi-tasking and taking initiative. 

* Includes superannuation. Remuneration varies depending on location and ALDI experience.