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National Application Support Specialist

Job no:
Work type:
Contract,Full Time
New South Wales - Corporate NIT Office
National IT Specialist
$103,000 - $122,700*
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Due to the expansion of our current International project team, a very rare and exciting opportunity is available to join one of ALDI’s extraordinary national IT teams. With a strong focus on providing support to the retail business, this role will provide the successful candidate with an opportunity to expand their application support experience into business analysis and project management driven support. Additionally, you will be exposed to a transformation project providing you with experience in market leading software and technologies.

As our Application Support Specialist, you will join a highly collaborative team of high achievers. We love to explore, investigate and problem solve and have a lot of fun along the way by challenging the status quo and experimenting.

What's in it for you? 

  • 12-month fixed-term contract 
  • Market leading remuneration starting at $103,000.00*
  • Collaborate with global and local teams to resolve challenging business challenges
  • Comprehensive on-the-job training and development program provided
  • Exposure to international transformation projects
  • Work up to 10 days from home per month
  • High level of autonomy and responsibility

Key Responsibilities:

  • Provide level 2 support for suite applications using Service NOW ticketing system
  • Coordinate and actively partake in release management activities including UAT testing
  • Perform root cause analysis and resolve application support issues
  • Identify and understand areas for continuous improvement through business analysis
  • Receiving and coordinating application change requests using Service NOW ticketing system
  • Support and liaise closely with internal stakeholders identify process efficiencies
  • Update direct leader with progress on ongoing and outstanding tasks
  • Provide ad hoc reporting support using SQL

 Selection Criteria:

  • Previous experience in end to end application support
  • Prior knowledge of product and/or application lifecycle
  • Familiar with effective UAT practices
  • Excellent stakeholder management and communication skills
  • Advanced experience in Microsoft Office Suite and intermediate experience in JIRA
  • Experience in retail assortment, SAP S4 Hana, Informatica P360, SAP Ariba and SQL are desirable

*Includes superannuation and varies depending on ALDI experience.


COVID-19 update

At ALDI we believe that our employees should expect to come to work every day with the comfort and confidence that they are in the safest possible environment. You will be required to adhere to all ALDI and State and Federal Government COVID-safe practices and regulations.

From March 1st 2022, a condition of ongoing employment with ALDI will be that employees are fully vaccinated against COVID-19 unless they have a valid medical exemption. This requirement will apply to all employees across stores, warehouse, transport and offices.

31 December 2021
Applications close:
30 January 2022
Apply now