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Customer Service Consultant

Job no:
506440
Work type:
Contract
Location:
New South Wales - Corporate Buying Office
Categories:
Office Assistant
Salary:
$68,900 - $75,700*
Apply now

An exciting opportunity to join the Customer Service team has become available within the National Buying department of ALDI Stores, based in Minchinbury. This is a 24-month fixed-term contract, with the potential to be made permanent.

 

Role Responsibilities:

  • Handle customer enquiries, escalations and complaints
  • Provide solution-based outcomes with an emphasis on customer experience
  • Manage customer cases received to the customer service department
  • Conduct investigations regarding non-conformance claims
  • Maintain and file team reports and documentation
  • Assist with and participate in new and ongoing projects
  • Liaise and build strong relationships with various stakeholders

 

What’s in it for you:

  • Market leading remuneration ($68,900 including super)
  • Hybrid working model, with up to 2 days per week working from home (WFH)
  • 5 weeks annual leave
  • Be a part of a leading international retailer
  • Tailored and supportive on-boarding program to get you started

 

Selection Criteria:

  • Minimum 12 months experience in a customer service role
  • Demonstrated experience in eCommerce or online customer service highly regarded
  • Prior experience using Salesforce or other Call Centre CRM preferred
  • Intermediate Microsoft Office suite skills
  • Strong communication skills both verbal and written
  • High level of attention to detail and accuracy
  • Ability to prioritise tasks in a fast-paced environment
  • Motivated and enthusiastic attitude
  • High level of professionalism and dedication
  • Ability to take initiative and work autonomously with a focus on results for the customer

 

*This role reports to the Team Leader - Customer Service.

COVID-19 update:

At ALDI we believe that our employees should expect to come to work every day with the comfort and confidence that they are in the safest possible environment. You will be required to adhere to all ALDI and State and Federal Government COVID-safe practices and regulations.

From March 1st, 2022, a condition of ongoing employment with ALDI will be that employees are fully vaccinated against COVID-19 unless they have a valid medical exemption. This requirement will apply to all employees across stores, warehouse, transport, and offices.

#LI_Hybrid

Advertised:
17 June 2022
Applications close:
17 July 2022
Apply now