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Customer Service Team Leader

Job no:
Work type:
New South Wales - Corporate Buying Office
Business Support Assistant
$103,000 - $122,700*
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An exciting opportunity for a Team Leader to join the Customer Service team has become available within the National Buying department of ALDI Stores, based in Minchinbury. This is a 24-month fixed-term contract, with the potential to be made permanent.


Role Responsibilities:

  • Manage complaints and identify improvement opportunities to effectively resolve customer problems and ensure customer retention
  • Review Customer Service Department guidelines and processes
  • Develop and recommend systems and processes that will improve the quality of service to ALDI’s internal and external customers
  • Coordinate end-to-end projects related to customer service
  • Provide monthly reporting and analytics on performance and project tracking
  • Use data and insights to make recommendations on optimization and process improvements
  • Encourage, develop, train, and motivate employees to reach their full potential 
  • Manage day to day workload of the team, allocating team members to optimise service provision and operational support across the hours of operation
  • Ensure that Customer Service team and team members achieve their performance targets
  • Maintain a complete understanding of department systems and processes


What’s in it for you:

  • Market leading remuneration - $103,000 - $122,700 (including superannuation)
  • Be part of a leading international retailer
  • Hybrid working model, with up to 2 days per week working from home (WFH)
  • 5 weeks annual leave
  • Tailored and supportive on-boarding program to get you started


Selection Criteria:

  • Demonstrated experience in e-Commerce operations
  • Previous leadership experience in a frontline customer service team.
  • Strong people leadership skills with demonstrated experience in motivating and engaging staff to create a positive, committed and productive team environment
  • Demonstrated ability to identify and implement process improvement opportunities
  • Strong analytical skills and the ability to interpret data
  • Exceptional stakeholder collaboration and management skills and confidence to work with varying levels
  • Excellent interpersonal, verbal and written communication skills
  • Excellent attention to detail, time management and logical skills
  • Proven ability to effectively collaborate and contribute to team success
  • Intermediate - advance Microsoft Office skills


*This role reports to the Executive Manager - Customer Service.


COVID-19 update:

At ALDI we believe that our employees should expect to come to work every day with the comfort and confidence that they are in the safest possible environment. You will be required to adhere to all ALDI and State and Federal Government COVID-safe practices and regulations.

From March 1st, 2022, a condition of ongoing employment with ALDI will be that employees are fully vaccinated against COVID-19 unless they have a valid medical exemption. This requirement will apply to all employees across stores, warehouse, transport, and offices.


17 June 2022
Applications close:
17 July 2022
Apply now